We’d love to collaborate with you on your next rig. We offer custom pedalboards with and without consulting services.
How to place a basic custom pedalboard order
Use our ordering software to choose pedalboard size, color, case type, and power options. This is a great choice if you don't need consulting or help with cables or set-up.
How to place a custom pedalboard order with consulting
Many additional services are available with our consulting package:
Additional Custom Order Policies and Information
We are currently estimating a 3–5 week lead time to build your order.
Orders including consulting services should expect a 3–5 week build time after the final design has been approved.
Please allow us 2–3 business days to process your order and issue an invoice.
Payments can be made via credit card through our secure web server or through PayPal.
Specifications normally evolve somewhat during the consulting process (if selected). The price difference between the initial and final invoices will be invoiced or refunded after finalizing the details of your order.
Custom orders are built to your exact personal needs and are therefore nonrefundable once the building process has started.
If you wish to cancel this custom order before the building process has started, pedalboard and patchbay payment amounts will be refunded minus the nonrefundable consulting cost.
Helweg Design pedalboards, cases, patchbays, and cables include a three-year warranty covering parts and workmanship for the original purchaser. We use the highest quality materials available and expect our products to last a lifetime with care. Damage and normal wear-and-tear are not covered, and claims are subject to our discretion. If a problem should arise, let us know. We'll see what we can do to help, even outside of warranty.
Michael has been designing, building, and setting up pedalboards professionally since 2010. Helweg Design products are still handcrafted by Michael in Lawrence, KS, and we take great care to ensure that all details of your order are accurate.
Basic custom pedalboards are built exactly to the specifications submitted on the order form.
Clients who include consulting services are issued an itemized invoice with detailed pedalboard and patchbay mockups. These orders are built to the exact specifications invoiced. We do not take responsibility for discrepancies between the final client-approved invoice and anything otherwise discussed or implied in other communications. Clients are responsible for reviewing the invoice and mockups and correcting any errors or omissions before the building process has started.
We fully cover the cost to correct any discrepancies between the invoice and the final product, including return shipping.
If you send in pedals, power supplies, or other gear for set-up, insured shipping will be tallied and invoiced after finalizing the details of your order. Ship all equipment to Helweg Design with insurance and a tracking number. We are not responsible for items shipped to us that do not arrive or that arrive damaged.
Please avoid shipping your gear in packaging you would like returned; shipping costs will be applied accordingly to return any packaging.
We gladly combine shipping when adding parts or accessories through the web store.
Customs forms are completed accurately and honestly for your protection and ours. We thank you in advance for your understanding.
Because of shipping insurance restrictions, we only offer full set-up services when shipping to US addresses. But it is often possible to insure partial set-up services, such as power supplies and patchbays, or new effect units you are sourcing from the US.