Custom Order Terms and Conditions


Once you agree to a quote, we will email you an invoice.

Payments can be made via credit card through our secure web server or through PayPal.

Cancellations and Refunds

If you wish to cancel this custom order before the building process has started, pedalboard and patchbay payment amounts will be refunded minus the nonrefundable consulting cost and the expense of any special order materials purchased.

Order Accuracy

Michael handcrafts each order, and he takes great care to ensure that all details are accurate.

Clients are given a detailed invoice and mockups for review before the building process has started. Orders are built to the exact specifications invoiced. We do not take responsibility for discrepancies between the final client-approved invoice and mockups and anything otherwise discussed or implied in other communications. 

We fully cover the cost to correct any discrepancies between the invoice and the final product, including return shipping.


Ship all equipment to Helweg Design with insurance and a tracking number. We are not responsible for items shipped to us that do not arrive or that arrive damaged.

Please avoid shipping your gear in packaging you would like returned; shipping costs will be applied accordingly to return any packaging.

If you send in pedals, power supplies, or other gear for setup, insured return shipping will be tallied and invoiced after finalizing the details of your order.

We gladly combine shipping when adding parts or accessories through the web store.


Custom orders are built to your exact personal needs and are therefore nonrefundable once the building process has started.