FAQ

Warranty
Helweg Design pedalboards, cases, and parts include a three-year warranty covering parts and workmanship for the original purchaser. We use the highest quality materials available and expect our products to last a lifetime with care. Damage and normal wear-and-tear are not covered and claims are subject to our discretion. If a problem should arise, let us know. We'll see what we can do to help, even outside of warranty.

Returns
All items purchased on this site can be returned for a full refund within thirty days of delivery. Items must be in unused condition. Refund does not include shipping and handling. Buyer is responsible for return shipping. If you need to make a return, please send us a contact form. We will then send you directions for completing the return smoothly.

Dealer Inquiries
It is our long-term goal to offer our Openwing standard series and mounting system through a select handful of USA and international dealers. If you are interested in a future relationship with Helweg Design, please don't hesitate to introduce yourself. We will keep you in mind as we expand our production capabilities.

We have no plans to use the service of third-party sales reps at this time.

Endorsement and Product Review Inquiries
We do not currently have the production power to entertain the huge amount of requests we receive from bands, blogs, and YouTube reviewers. We very much appreciate your interest in our work and wish you the very best of success on your endeavors.

International Shipping
We can ship to most countries. If you receive a message that there is no shipping rate available for your region, please send us a contact form and let us know what you would like to purchase. In most cases, we can find a way to get an order to you.