FAQ

Warranty
Helweg Design pedalboards and cases include a three-year warranty covering parts and workmanship for the original purchaser. Our mounting brackets and risers come with a 5-year warranty. We use the highest quality materials available and expect our products to last a lifetime with care. Damage and normal wear-and-tear are not covered and claims are subject to our discretion. If a problem should arise, let us know. We'll see what we can do to help, even outside of warranty.
Returns

Items purchased via shopping cart can be returned within thirty days of delivery. Items must be in unused condition. Refund does not include original shipping and handling or cost of return shipping. To make a smooth return, please contact us HERE for instructions.

Custom orders are built to your exact personal needs and are therefore nonrefundable.

Custom Order Info
We offer custom pedalboards with and without consulting services. Learn about these options, read a quick walkthrough of each ordering process, and see terms and conditions HERE.
Dealer Inquiries
It is our long-term goal to offer Openwing standard pedalboards and our mounting system through a select handful of US and international dealers. If you are interested in selling Helweg Design products, please introduce yourself. We will keep you in mind as we expand our production capabilities.
Endorsement and Product Review Inquiries
We do not currently have the production power to entertain the huge amount of requests we receive from bands, blogs, and YouTube reviewers. We very much appreciate your interest in our work and wish you the very best of success on your endeavors.
International Orders

We can ship to most countries. If there is not a shipping option at checkout for your country, please contact us and let us know what you would like to purchase for a custom shipping quote.

Customs forms are completed accurately and honestly for your protection and ours. We thank you in advance for your understanding.

Because of shipping insurance restrictions, we only offer full set-up services when shipping to US addresses. But it is often possible to insure partial set-up services such as power supplies and patchbays, or new effect units you are sourcing from the US.